RETURN & REFUND
1 – Exchange Or Cancellation
All of our products are custom-made. If you wish to amend your order, please get in touch with us as soon as possible. We will not be responsible for any information wrong if you don’t provide us within 12 hours. After 12 hours, your order has already been placed in production and can no longer be modified. Buyers assume all risks when choosing the wrong style and size of their purchase; no return or refund is accepted.
Lost Orders
If an order is lost in transit, we will dispatch a replacement to you at our expense. You will be provided a tracking number, which we use to determine if an order has been lost in transit or delivered.
Mistakes in the missing address or wrong delivery address
If there are any errors in the missing address or you provide us with the wrong shipping address, leading to unsuccessful delivery and return it to us, please get in touch with us, and we will solve the problem for you.
2 – Return Policy Or Replacement
All products go through a quality control check before being sent to you – But just in case, read below!
If the product encounters one of the problems below when you open the Package, let us know by taking a picture and emailing us your order number.
+ The printed image is not clear.
+ The printed image is not in the center of the shirt.
+ Package received wrongly against the order.
+ Damaged due to delivery: torn, dirty…
+ The order is not in the right size, color, or style compared to the order.
+ Other mistakes caused by us…
If the product you received has any of the above issues, please get in touch with us via email or website with pictures of errors and your order number. We will refund or replace an item when the issue is verified to be correct.
Note: * Returns are only accepted when the item has not been used or washed and is in the same condition that you received it.
* We will not be responsible for the size if we make it as requested. In case of shipping the wrong size compared to the order, we will follow the above policy.
3 – Refunds Policy
Your refund will be issued to the same credit card or original method of payment that you used to order. As the refund reverses your payment, we can only send it back as received. Reversing a payment in this way is the fastest and most secure way to get the refund on its way back to you.
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
* Refund issues: Below are a few reasons you will get a full refund :
Duplicate order, we will cancel and refund one for you.
If your item(s) has yet to be received within 30 days, or you received a damaged/faulty item (see conditions in RETURN POLICY), we will solve for replacement orders, and you do not need to return the item(s). But if you still want a refund, we will process the store credit or refund once we receive your returned item(s).
Please read the instructions carefully if you need to return or refund your order.
* How do return your item(s)?
Step 1: How to return?
– Returns must be shipped to us within 30 days (???) from when your package is delivered.
– To be eligible for a return, your item must be unused and in the same condition you received it. It must also be in the original packaging that is unworn, unused and has not been washed or damaged in any other way. All original sewn-in or hang tags must still be intact.
– We require a receipt or proof of purchase to complete your return. You will be responsible for paying for your shipping costs for returning your item(s).
Step 2: Our check processing.
– Once we receive your returned item(s), we will email you to notify you that we have received it. We will also notify you of the approval or rejection of your refund as quickly as possible. The check processing will take time to compare and discuss with our partner.
Then, your refund will be processed. It takes 3-5 business days to process once we have issued them.
– If you haven’t received a refund, recheck your bank account. Then contact your credit card company. It may take some time before your refund is officially posted.
– Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please get in touch with us